Shipping Policy
We want to get your order to you as quickly and smoothly as possible. Below you’ll find all the information you need about our delivery options, times, and tracking.
1. UK Delivery
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Free Standard Delivery: Available on all orders over £20
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Standard Delivery (Royal Mail or Courier): 2–3 working days – £2.99
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Express Delivery (Tracked 24): 1–2 working days – £4.99
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Same-Day Dispatch: Orders placed before 4PM (Mon–Fri) are dispatched the same day
Please allow additional time during sales or busy seasonal periods.
2. International Delivery
We offer international shipping to selected countries.
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International Tracked Shipping: 5–10 working days – starting from £9.99
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Shipping fees vary based on destination and will be calculated at checkout.
Customs and import duties (if applicable) are the responsibility of the recipient.
3. Dispatch & Processing Times
All non-personalised orders placed before 4PM (Mon–Fri) are dispatched the same day.
Engraved or personalised items may require 1–2 extra business days before dispatch.
4. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable). For any delivery issues, please contact info@jewellness.store.
5. Missed Deliveries or Incorrect Addresses
Please ensure your address is correct at checkout. Jewellness cannot be held responsible for delayed or lost parcels due to incomplete or incorrect delivery details.
