Frequently Asked Questions

Find quick answers to our most commonly asked questions. From orders and shipping to returns and product care, our FAQ section covers everything you need to know.

FAQ’s

We offer same-day dispatch for orders placed before 4PM (Monday to Friday). Standard UK delivery usually takes 2–3 business days. International shipping times vary by destination.

Yes! We offer engraving on selected pieces. Simply choose a personalised item and provide your message at checkout. Our artisans will carefully engrave it before dispatch.

Our jewellery is made from high-quality, ethically sourced metals and gemstones. Over 60% of our pieces are crafted from recycled metals as part of our commitment to sustainability.

To keep your jewellery looking its best, avoid exposure to harsh chemicals and store pieces separately to prevent scratches. Clean gently with a soft cloth as needed.

We accept returns and exchanges within 14 days of delivery. Items must be unworn and in their original condition. Contact our support team to start the process.

Absolutely. We are an assay-assured jeweller, meaning our gold is independently tested and hallmarked by the Edinburgh Assay Office to guarantee authenticity.

Yes, we offer free UK delivery on all orders over £20. For orders below this amount or international shipments, standard shipping rates apply.